Privacy Policy 

Retail Express Click & Collect by SAAS Integrator 

Thank you for using Retail Express Click & Collect, a Shopify app developed by SAAS Integrator to streamline click-and-collect order management for merchants using Retail Express. Your privacy is important to us, and we are committed to being transparent about how we collect, use, and protect your information. 

1. Information We Collect 

When you install and use Retail Express Click & Collect, we collect the following types of data to provide and improve our services: 

a) Information from Your Shopify Store: 

  • Store name and store URL 
  • Order details related to click-and-collect transactions 
  • Customer information necessary for order processing (e.g., name, email, phone number, order details) 
  • Product and inventory data to ensure accurate stock availability 

b) Information from Retail Express: 

  • Inventory availability across store locations 
  • Order fulfilment details 
  • Store location details 

We only access and use the data necessary to provide the app’s core functionality and do not collect unnecessary personal information. 

2. How We Use Your Information 

We use the collected data to: 

  • Enable click-and-collect functionality by syncing orders between Shopify and Retail Express. 
  • Validate stock availability to ensure customers can only purchase items available for pickup. 
  • Facilitate order fulfilment by sending order details to the correct store locations. 
  • Improve app performance through analytics and customer feedback. 
  • Provide customer support when merchants need assistance with app functionality. 

We do not sell, share, or rent your personal or business data to third parties for marketing purposes. 

3. Data Sharing & Security 

We take data security seriously and implement industry-standard measures to protect your information: 

  • Secure data storage: Data is encrypted and stored securely. 
  • Limited access: Only authorised personnel have access to merchant data. 
  • Data retention: We retain data only as long as necessary to provide our services or comply with legal obligations. 

We may share data with Retail Express and Shopify as required to facilitate the app’s core functionality. However, we do not share your data with external third parties beyond these integrations. 

4. Merchant & Customer Rights 

As a merchant, you have the right to: 

  • Access and update your information within the app. 
  • Request data deletion if you decide to uninstall the app. 
  • Opt-out of non-essential data processing where applicable. 

If a customer requests the deletion of their personal data, please contact us, and we will assist you in complying with such requests per legal and regulatory requirements. 

5. Third-Party Services 

Retail Express Click & Collect integrates with Shopify and Retail Express to function effectively. Please review their respective privacy policies to understand how they handle your data: 

6. Changes to This Policy 

We may update this privacy policy periodically to reflect changes in our app or legal requirements. We will notify you of significant changes via email or an in-app notification. Continued use of the app after updates constitutes acceptance of the revised policy. 

7. Contact Us 

If you have any questions about this Privacy Policy or how we handle your data, please contact us: 

📧 Email: [email protected] 
🌐 Website: www.saasintegrator.com 

We value your trust and are committed to protecting your privacy while providing a seamless click-and-collect experience for your customers.