How Club X Streamlined Its Retail Operations with SAAS Integrator’s Tailored Integrations

Considering Club X’s multichannel sales operations on Shopify and Rithum, SAAS Integrator developed an integration solution to sync product catalogues, inventory data, and costs between Shopify and Rithum.

We also set up a real-time data flow of sales orders from Rithum to Shopify and introduced customised order and payment tagging for Amazon, eBay, Kogan.com, Catch.com.au, and other marketplaces. Additionally, we created a solution to pass sales order data from Shopify and Rithum to MYOB Acumatica or Retail Express as required.

Our system also integrated Club X’s shipping details and logistics, automating these processes. As soon as Club X’s shipping partner generates and updates order tracking IDs in Shopify, our platform syncs these IDs between the e-commerce platform and Rithum. It ensures timely updates of order tracking IDs, shipping and fulfilment dates, and other relevant details on Rithum.

Overall, our comprehensive solution helped Club X orchestrate seamless order flows and offer customers diverse sales channels.

Club X’s daily manual stock checks at the head office, store outlets, and with suppliers called for a real-time solution to sync inventory information.

SAAS Integrator executed a comprehensive integration involving Akeneo as the product information management (PIM) system, MYOB Acumatica for inventory and pricing data, and Retail Express for store-wise stock. Akeneo governs all product-related information across Club X’s channels, while MYOB Acumatica records suppliers’ inventory information, which SAAS Integrator maps to different platforms. We also integrated these three systems with Club X’s Shopify store.

Implementing our location-wise inventory update feature ensured synchronised stock levels across all systems. We also created a solution to check custom conditions on Shopify based on head office and store-wise stock values, which significantly enhanced order processing efficiency.

Also, our integration marks all deactivated products from suppliers as deactivated in Akeneo, Retail Express, and Shopify Plus, ensuring automatic product availability updates across platforms. It enables customers to see accurate product data online and accordingly order products, facilitating the smooth flow of orders from multiple systems to MYOB Acumatica.

SAAS Integrator’s strategic solution helped Club X leverage real-time data synchronisation, reduce errors, and optimise inventory and order management.

Club X wanted to introduce a click-and-collect option for its customers. So, we connected Retail Express as the POS system, Shopify Plus as the e-commerce platform, and MYOB Acumatica as the ERP system. We leveraged Retail Express for store-wise stock management and MYOB Acumatica for head office inventory management. We also developed a custom Shopify app to provide a user-friendly click-and-collect experience, ensuring seamless operations.

The automated order management process, centralised through the SAAS Integrator dashboard, became the key to streamlining operations. It enabled seamless order fulfilment and cancellations, quick printing of pick lists, and instant email notifications to customers when their orders were ready for pickup. Our dashboard also syncs order statuses and other related details with Shopify and Retail Express, allowing Club X’s team to fulfil orders seamlessly and stay efficient.

Club X also uses a data mapping solution to pass order data from Shopify to Retail Express, enabling the relevant store’s staff to track click-and-collect orders and offer timely pickup to customers. It then passes the order data to MYOB Acumatica, marking it as a dropship order for the head office. MYOB Acumatica then sends an automatic purchase order (PO) to the relevant store for timely order fulfilment.

The user-centric approach improved Club X’s click-and-collect service, enhanced the overall customer experience, reduced operational costs, and boosted savings for the company.