Customer Experience

Explore how your customers will interact with your SAAS solutions. See real examples of customer journeys.

Select an Experience
🛍️
Click & Collect Shopify
Premium store pickup experience
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Step 1: Welcome: Choose Your Pickup Store
Step 2: Nearby Stores Displayed by Postcode
Step 3: Product Page Shows Selected Store & Stock
Step 4: Option to Change Pickup Location
Step 5: Side Cart Integration
Step 6: Checkout: Choose Click & Collect or Home Delivery
Step 7: Home Delivery Option Selected
Step 8: Click & Collect Selected - Stock Availability Validated
Step 9: Store-Specific Pickup Notification Shown
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Click & Collect with Store & Delivery Context
Store and delivery options visible throughout
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Step 1: Welcome with Store & Delivery Header
Step 2: Nearby Stores Displayed by Postcode
Step 3: Header Displays Selected Store on Product Page
Step 4: Change Store from Header or Product Page
Step 5: Update Delivery Postcode from Header
Step 6: Cart Shows Selected Store in Header
Step 7: Choose Delivery Method - Header Shows Store Context
Step 8: Home Delivery Selected - Store Visible in Header
Step 9: Click & Collect Selected - Store Confirmed in Header
Step 10: Store-Specific Pickup Notification Shown
Step 11: Complete Journey - Store Context Always Visible
📍
Single-Store Click & Collect
Location-locked pickup for single retailers
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Step 1: Product Page - Store Location Locked (Automatic)
Step 2: Another Product - Real-Time Stock Status Displayed
Step 3: Side Cart Integration
Step 4: Checkout - Choose Click & Collect or Home Delivery
Step 5: Home Delivery Option Selected
Step 6: Click & Collect Selected - Stock Availability Validated
Step 7: Store-Specific Pickup Notification Shown
💬
Custom Pickup Messaging
Product-specific delivery timeframes
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Step 1: Product Page - Custom Pickup Message Displayed
Step 2: Side Cart Integration with Store Context
Step 3: Checkout - Custom Message in Cart Items
Step 4: Order Confirmation Email - Special Pickup Notice
Customer Loyalty
Redeem rewards in-store and online
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Step 1: Product Page with "View My Rewards" Button
Step 2: Customer Login to Access Rewards
Step 3: Logged In - Loyalty Points Balance Displayed
Step 4: Redeem Points for Gift Card
Step 5: Gift Card Generated - Redeemable In-Store and Online
Customer Experience Preview
Customer Experience Preview
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