Store Pickup and Delivery, From Every Store.
One staff app to fulfill every online order from your stores, and receive supplier deliveries without counting them.
What Your Staff Actually Do, Step by Step
Sign in, pick with a PIN
Open the app at its own URL, choose the store you're at, work with a personal PIN. No Shopify account needed.
Pick and scan
Scan each item with a scanner, the iPad camera or a handheld PDA. Skip-scan if you allow it. Every pick is logged. See picking on a PDA ↓
Mark ready, notify
One tap sends an SMS through your own Twilio account, plus Shopify's standard email.
Hand over or dispatch
Customer arrives, Mark Collected, done. Or dispatch the delivery and the tracking flows back to Shopify.
Same volume of orders, three hours less picking. The team finishes at five hours now instead of eight.
One Warehouse Is a Bottleneck. Your Stores Are Already Full of Stock.
Your stores hold stock your website can't use. Inventory sits across every location, but orders still ship from one warehouse. You pay more postage and lose sales on items in stock, just not where your website looks.
Store pickup runs on guesswork. Without a proper queue, staff can't see what's ready, customers wait at the counter, and orders get handed over twice or missed entirely.
Fulfilling from store by hand goes wrong fast. The order is right, then a staff member grabs the wrong size or puts the wrong label on the box. Two customers get each other's orders and you hear about it in a review.
Your systems stop talking after the sale. Once an order is exported to a shipping tool, the link to Shopify is cut. Stores dispatch things that were meant to change, and nobody can see it.
Nobody owns the order that goes wrong. Damaged, out of stock, can't locate. Bolt-on shipping tools assume every product is perfect and give staff nowhere to put the exceptions.
Order Management makes store fulfillment safe.
One staff app for the whole journey: pick with a scan, flag what can't be fulfilled, notify the customer by SMS, hand over or dispatch, and write it all back to Shopify in real time.
Every store becomes a fulfillment point, and head office sees every problem order across the network. It's designed for store staff to run on the iPads they already have, with virtually no training.
Talk to Our Team →Closer Stock. Faster Delivery. Lower Cost.
Order Management runs natively on Shopify locations. No middleware, no second source of truth. That native link is what makes distributed fulfillment practical instead of risky.
Deliver faster from nearby stock
Fulfill from the store closest to the customer, not a warehouse on the other side of the country. Shorter legs, quicker delivery, fewer late-delivery complaints.
Cut your postage bill
Shorter delivery distances and fewer split shipments mean lower carrier costs across the board.
Sell stock you were sitting on
Every store's inventory becomes available to your website, so you stop losing online sales to "out of stock" when it's on a shelf nearby.
No new warehouse, no new hires
Use the stores, stock and iPads you already have. Turn fixed retail cost into online fulfillment capacity.
Re-route instead of refund
If the chosen store can't fulfill an order, reallocate it to one that can. Shopify updates the location automatically, so a stockout becomes a re-route, not a lost sale.
Pickup with no shipping cost
Store pickup skips the carrier entirely: no postage, no packing for transit, and customers often collect the same day. Your fastest, cheapest way to fulfill an online order.
Laser-focused on Shopify. Other tools try to cover every platform. We chose to get the native Shopify integration right, so your systems never stop talking after the sale.
One Queue From Order to Handover. Nothing Falls Through.
Every order, pickup or delivery, moves through the same simple tabs at whichever store fulfills it. Staff always know what's theirs to do, and head office always knows what's stuck.
Every order for the store, in one list
Pickup and home delivery together. Print a picklist or hit Start Picking. Orders lock to the person picking them, so five staff never pick the same order twice.
Scan-verified, with a full audit trail
Scan each item, or skip-scan if you have permission. A progress bar tracks units, it auto-saves as you go, and every action is logged. Can't pick something? Flag it with a reason and it moves out of the way.
The same pick on a handheld scanner
Give pickers a rugged Android handheld (PDA) and they never walk back to the counter. The whole order is on one screen, with the next item and its size at the top. You choose how each store picks: scan every unit, scan once and confirm the quantity, or tap to pick where stock has no barcode. Staff profiles decide who may use each one, and every pick made without a scan is recorded.
Ready orders, packed and waiting
Mark a pickup Collected, dispatch a delivery, or resend the notification. Staff always know exactly what's ready and who prepared it.
The exception nobody forgets
Damaged, out of stock, can't locate. Problem orders sit here in plain sight until someone acts. View the slip, reopen it, reallocate it to another store that has stock, or refund.
Stop Counting Deliveries Your Supplier Already Counted.
When your supplier dispatches, Order Management updates the purchase order in your ordering system to match what was actually sent. Your team accepts the delivery in one tap, and the stock is on the shelf and ready to sell sooner.
Savings typically start from 20+ hours per week.
That is time your stores spend today counting pallets, chasing short deliveries and cancelling balances line by line. It goes back to serving customers.
Your supplier dispatches
They mark the order as sent in their own system. Nothing changes for them.
The purchase order updates itself
Quantities change to what was sent. Short and missing lines are noted, with the dispatch time and expected arrival.
Your team sees it matches
The handheld shows which deliveries match the supplier's dispatch, and flags any that need counting.
Receive in one tap
Accept the whole delivery as dispatched, or count it if you prefer. You decide, supplier by supplier.
Know before you open the box
Every delivery from a connected supplier shows whether its purchase order matches what was sent. Green means accept it. Amber means count it, and tells you why.
- No double handling. The supplier counted it once, so your team does not count it again.
- No balances to cancel. The purchase order already shows what arrived.
- No surprises. You see what was left off, and when the delivery is due, before it lands.
- You stay in control. If a purchase order was not updated, staff are told to count it.
Tell us which suppliers you order from and we will show you what it saves.
Talk to Our Team →Decentralize Fulfillment Without Losing Control.
Every store fulfills on its own, but head office keeps one view of the whole network. The Service Dashboard is your control tower for the orders that need attention, across every location.
- See every problem order across all stores, in real time.
- Reallocate an order to a store that has stock, in one click.
- Track service statuses you define, such as investigating, left message or sent email.
- Refund from head office, using Shopify's native refund.
Give a head-office user only the Service Dashboard, and store staff never see it. Everyone gets exactly the view they need.
Built for Retailers Who Sell Online and In Store
The reasons retailers move to a store-based fulfillment model, answered.
Turn stores into fulfillment points
Every location can pick, pack and dispatch online orders, not just the warehouse. Ship from the store nearest the customer and sell stock that was sitting on shelves.
Live the same day
Your stores can be picking orders the same day. Install from Shopify admin, add locations, share the link.
Productive in the first shift
Sign in, enter a PIN, follow the screen. Staff learn it without a manual. A two-minute video covers the rest.
Turn on stores as you need them
Pilot ship-from-store in one location, scale at your pace, or bring extra stores online for peak and switch them off after.
Control and accountability per staff
Decide exactly what each role can do, and every action is tied to a named staff member through the audit trail.
Designed to eliminate pick errors
Scan verification catches the wrong item before it is packed, ending the wrong-item, wrong-box mistakes that cost you customers.
Nothing falls through
Orders that can't be fulfilled are flagged straight to head office, to reallocate to a store with stock or refund. No dead ends.
Two-way Shopify sync
Fulfillment, tracking and refunds sync with Shopify in real time. Refund in Shopify and it reflects in the app, and vice versa.
Instant SMS, lower running costs
A text the moment an order is ready or dispatched, on your own Twilio and carrier accounts. No per-message or per-label markup.
Everything Order Management Does
One app for pickup and delivery, from the shop floor to head office.
One queue, pickup + delivery
Both order types move through the same tabs at every store. No switching tools, no separate workflows.
Scan-verified picking, full audit trail
Barcode scanner or iPad camera, with items grouped by product category so staff walk the store once. Skip-scan is gated behind a PIN, and every item logs who scanned it versus picked by hand.
Verified collection & ID checks
Send a collection code in the ready-for-pickup SMS, or require a photo-ID check at handover. Automatically force ID on alcohol, tobacco and other restricted products.
PIN-based staff security
Email and password to open the app, a per-action PIN to do anything. One PIN works at every location.
Configurable permission profiles
Manager, senior, casual, head office. Control refunds, scanning, reopening, dispatch and dashboard access, per role.
Bring-your-own SMS
Editable ready-for-pickup, partial, dispatch and refund texts with per-order fields, sent on your own Twilio account alongside Shopify's own order notifications. No markup from us.
Order-lock while picking
When someone starts an order it locks to them, so busy stores never double-pick.
Reallocate to another store
When a store can't fulfill, re-route the order to one that has stock. Shopify's location updates automatically.
Pick on a handheld PDA
Run the same pick on a rugged Android handheld scanner (PDA): PIN, scan the slip, pick the items, Mark Ready. Choose how your team works: scan every unit, scan once and confirm the quantity, or tap without a barcode. In beta.
Works with your freight apps
Keep the freight and shipping apps your stores already use. When a freight app marks a Shopify order dispatched, Order Management updates instantly, so staff never re-dispatch an order that has already gone out, and tracking stays on the Shopify order.
Receive deliveries without counting
When your supplier dispatches, the purchase order updates to match what was sent. Staff accept the delivery in one tap on a handheld, and are told when a delivery needs counting.
Designed for Shopify. Nothing Else Required.
Order Management runs natively on Shopify locations. If you also run a POS or ERP through SAAS Integrator, it plugs into that connection too.
Shopify
Locations, orders, fulfillment and refunds, and it works natively with Shopify POS in your stores. The single, and only, prerequisite: if you sell on Shopify, you already have everything Order Management needs.
Lightspeed Retail
Square
MYOB Acumatica
Retail Express
Bring your own Twilio (SMS) and carrier (labels) accounts. No markup, and never a prerequisite.
Simple Pricing. Pay for the Orders You Fulfill.
One plan with every store included. No charge per store, per label or per staff member.
Everything your stores need to fulfill online orders
Pick, pack, dispatch and hand over store pickup and delivery orders, with head office watching every store.
500 orders is $154 a month. 1,000 orders is $279.
- Every store included, switch on as many as you need
- One queue for store pickup and delivery orders
- Scan-verified picking on desktop, tablet and handheld (PDA)
- Ready messages by email and SMS, with a collection code
- Verified handover and ID checks for restricted products
- Move an order to another store that has the stock
- Service Dashboard for head office, across every store
- Australia Post labels and manifest, on your own account Coming soon
For retailers who also receive stock in store.
Receive deliveries
For supported systemscounts as an order
Receive supplier purchase orders on the desktop or by scanning on a handheld. Stock is available to sell within minutes, and nobody keys the receipt in twice.
Let us know which ordering system you use and we will confirm whether it is supported. Check my system →
See how receiving works →Supplier connections
Optional add-onWhen your supplier dispatches, the purchase order updates to match what was sent. Your team accepts the delivery in one tap instead of counting it.
Estimate your monthly cost
Set each number to match your business. Stores are not charged for.
SMS and freight are billed by your own providers, with no markup from us.
Start Fulfilling From Every Store
Order Management is available now for Shopify retailers. Turn every store into a fulfillment point and have your staff picking, packing, dispatching and collecting the same day. Talk to our team for a walkthrough and we will get you set up.
Built to Handle Customer Data Responsibly
Order Management uses the minimum customer data needed to prepare, notify and dispatch orders, and protects it at every step.
Minimal by design
Reads only the customer name, phone and address it needs to prepare, notify and dispatch orders. Never for marketing or profiling.
Encrypted end to end
Customer data is encrypted both in transit and at rest.
Automatically purged
Records are deleted after a set retention window, up to 60 days.
Role-based access and PIN
You control exactly who can see and do what, down to each action.
Shopify-compliant
The mandatory data-request and redact webhooks are implemented.
Never sold or shared
No advertising, no data resale, ever.
Common Questions
No. Even one store beats warehouse-only: you can offer pickup and dispatch from store stock. The more locations you have, the more you save on delivery by fulfilling from the nearest one.
No. Order Management runs at its own URL outside the Shopify admin. Staff sign in with the app's own login, or just a PIN.
Email and password opens the app (give this to managers). A per-action PIN authorises each task and defines what that person can do. One PIN works across every store.
No. Add as many staff as you like across your store network. Each person just needs their own PIN to start working, and one PIN works at every location they are assigned to.
The same day. Install from Shopify admin, set up locations, share the link. A short video covers the rest.
Yes. You decide which staff may skip a scan, through their permission profile, and the audit trail records who scanned versus picked manually.
Yes, in beta. Link a rugged Android handheld (PDA) to a store once and pickers only need their PIN. They scan the picking slip to open the order, pick the items and mark it ready, with no typing. You choose how they pick: scan every unit, scan once and confirm the quantity, or tap without scanning. We test on the Urovo DT50.
No. Tap to pick lets staff work through an order on the handheld without scanning, and each pick is recorded as not scanned. Where your products are barcoded, scanning is the more accurate way to pick.
Yes. For volume we recommend a cheap scanner attachment, but the camera works.
Flag the item with a reason. It moves to Cannot Fulfill and the Service Dashboard, where head office can reopen, reallocate to a store with stock, or refund. Nothing disappears.
Yes, in one queue. Work top-down, however you like.
Yes. The picking screen and printed picking slip group items by product category, so staff walk the store in one pass instead of criss-crossing between aisles. Pick reasons and cannot-pick reasons are configurable per store.
At Mark Collected the app verifies the customer without a second staff PIN. Choose the mode for your stores: Confirm only (staff confirm), Collection code (a unique code is sent in the ready-for-pickup SMS and Shopify notification, and staff check it at handover, with an ID-check override if the customer does not have it), or Verification prompt (staff record an ID check such as photo ID at every pickup).
Yes. Set rules by tag, product type or product metafield, for example Alcohol or Tobacco. Any order that matches always requires an ID check at collection, regardless of the normal verification mode, and the restricted item is named on the collect screen.
Yes. When your supplier dispatches, Order Management updates the purchase order in your ordering system to match what was actually sent, including short and missing lines. Your team accepts the delivery in one tap on a handheld, or counts it if you prefer. If a purchase order could not be updated, staff are told to count that delivery. Savings typically start from 20+ hours per week. Talk to our team about the suppliers you order from.
No. It runs on Shopify locations alone, with no middleware or third-party app to install, and it works natively with Shopify POS.
Yes, in real time. Mark Collected or Dispatched and Shopify updates as fulfilled. Tracking and refunds sync through the native API.
Yes. It reflects both ways.
Through your own Twilio account, so you pay your carrier's wholesale rate (just a few cents a message) with no markup from us. Customers get an SMS when their order is ready and when it is dispatched, alongside Shopify's standard emails.
You can dispatch through the freight and shipping apps your stores already use today, and Order Management stays in sync through Shopify. Native carrier integrations are being added so you can generate consignment labels and a bulk manifest per location, with tracking written back to Shopify.
Native carrier integrations are rolling out now, with Australia Post released next, followed by Direct Freight and Aramex. Other freight and courier providers can be added on request.
Yes. Order Management syncs with Shopify as the source of truth, so any freight or shipping app you already use keeps working alongside it. When a freight app marks a Shopify order as dispatched or fulfilled, that change flows straight into Order Management, so the order updates immediately and staff never pick or dispatch something that has already gone.
No hidden fees from us. The only external costs are pay-as-you-go SMS billed directly by Twilio, and freight billed directly by your chosen carrier. Both run on your own accounts at wholesale rates, with no markup from us.
It is available now for Shopify retailers. Talk to our team for a walkthrough and we will get your stores set up, usually the same day.
Turn Your Stores Into Your Fulfillment Network
Pickup and delivery, fulfilled from the store nearest the customer, with fewer errors, faster dispatch, and full visibility for head office. Native to Shopify, live the same day.
Talk to Our Team → Available now for Shopify retailers.